Privacy Policy & Data Security Standards at SharpTech
We are committed to protecting your personal information through transparent data practices, advanced security technologies, and full compliance with global privacy standards. At SharpTech, your trust is our highest priority and the foundation of everything we do.
Privacy Policy
Last Updated: July 20, 2025
Welcome to Sharptech (SMC Pvt.) Ltd. (“Sharptech ”, “we”, “us”, or “our”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy outlines how we collect, store, use, disclose, and safeguard your personal information when you interact with our website (sharptech.io or www.sharptech.io) or utilize any of our services globally.
We adhere strictly to global data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Privacy and Electronic Communications Regulations (PECR) to ensure your privacy is fully protected.
1. About SharpTech
SharpTech . is a globally trusted and innovation-driven Information Technology and Digital Marketing company, delivering intelligent,
scalable, and data-centric solutions to clients across 20+ countries. With a strong reputation for technological excellence, creative strategy, and client-first
delivery, SharpTech empowers businesses of all sizes-from startups to enterprise brands-to achieve digital transformation and operational efficiency.
Our multidisciplinary team of engineers, designers, marketers, and Al specialists brings together cutting-edge expertise in:
- AI Automations / AI Agents Solutions
- AI-Powered Software Solutions
- Custom Web & Mobile Application Development
- Website Maintenance
- Domain & Hosting Infrastructure
- UI/UX Design & Creative Brand Experiences
- Graphic Design & Motion Animation
- SEO, PPC, Google Ads, Meta Ads, TikTok Ads, LinkedIn Ads, YouTube Ads
- Lead Generation, Content Marketing, and Video Animation
At SharpTech, we blend technology, creativity, and analytics to build smart, result-oriented solutions that are not only beautifully designed but also strategically engineered to boost visibility, maximize ROI, and establish long-term digital success.
Backed by a relentless commitment to data protection, global compliance, and client confidentiality, SharpTech operates with full alignment to international standards such as GDPR, CCPA, and PECR—ensuring secure, ethical, and future-proof digital practices in every project we undertake.
SharpTech may act as both a data controller and a data processor, depending on the context of the personal data and how it is being handled.
2. Data We Collect
We collect various types of personal and technical information to provide and enhance our services. This includes:
a) Personal Data You Provide:
- Name, Email Address, Phone Number
- Company Name, Job Title
- Billing Information (Payment Method, Transaction History)
- Account Login Credentials
- Project and Service Details
- Messages or Inquiries Submitted via Forms or Emails
b) Automatically Collected Data:
- IP Address, Device Type, Operating System
- Browser Type & Version
- Referring URLs, Pages Visited, Time Spent
- Server Logs & Analytics
- Cookies and Web Beacons
c) Special Circumstances:
- Call recordings for customer support and training
- Data entered by users on behalf of third parties (with express consent)
3. How We Use Your Information
Your data may be used for:
- Account creation and management
- Fulfilling service contracts
- Processing transactions
- Customer support and technical assistance
- Sending service updates, promotions, and newsletters
- Improving website functionality and user experience
- Conducting security audits, fraud detection, and risk mitigation
- Performing automated decision-making to flag fraudulent transactions
- Complying with legal obligations and regulatory requirements
We never sell your data to third parties. Any use of your data is strictly limited to the purpose for which it was collected.
4. Automatic Decision-Making & Profiling
SharpTech may use automated systems for fraud detection and marketing segmentation. These systems evaluate certain user behaviors (e.g., location, browsing pattern) to improve service delivery, enhance personalization, or prevent abuse.
No automated decisions are made that have legal or similarly significant effects without human review.
5. Cookies & Similar Technologies
We use cookies and tracking technologies for:
- Analyzing visitor behavior and website traffic
- Personalizing content and remembering preferences
- Accelerating browsing and navigation
- Running remarketing and retargeting ads on platforms like Google, Meta, LinkedIn, and YouTube
- Excluding existing customers from paid ads
You can manage or disable cookies through your browser settings.
6. Legal Basis for Data Processing (GDPR Compliance)
We rely on the following lawful bases to process your personal data:
- Consent – For newsletters, promotions, and optional marketing
- Contractual Necessity – To deliver purchased services
- Legal Obligation – Compliance with international law
- Legitimate Interest – For service improvement, analytics, and communications
7. Data Sharing & Third Parties
Your information may be shared with trusted partners under strict data protection agreements, including:
- Payment Processors (e.g., Stripe, PayPal, Wise)
- Domain Registrars
- Cloud Providers & Hosting Partners
- Email Automation Tools (e.g., Mailchimp)
- Analytics & Advertising Networks (e.g., Google Ads, Facebook, LinkedIn, TikTok)
- Security & Compliance Vendors
We require all third parties to maintain strict data confidentiality and to act only on our instructions.
8. Data Transfers Outside the EEA
Where necessary, we may transfer personal data to partners or infrastructure located outside the European Economic Area (EEA). These transfers will always be secured through:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs)
- Binding Corporate Rules or similar international safeguards
9. Data Retention
We retain personal information only for as long as necessary. Typical retention periods:
- Invoices and Billing Data: 6 years (for legal compliance)
- Support Conversations: 12 months
- Website Logs: 90 days (rotated quarterly)
- Anonymized Statistical Data: Retained for analytics indefinitely
If backups are restored, we make every effort to ensure previously deleted data remains deleted or anonymized within 180 days.
10. Data Breaches & Incident Response
In the event of a personal data breach:
- Affected individuals will be notified within 72 hours (as required under GDPR)
- The relevant supervisory authority will be informed
- A full investigation report will be compiled and made available
- Security patches or compensatory measures will be implemented immediately
11. Your Rights
You may exercise the following data protection rights, subject to verification:
- Right to Access – Request a copy of your data
- Right to Rectification – Request corrections or updates
- Right to Erasure – Request deletion (“Right to be Forgotten”)
- Right to Restrict Processing – Ask us to limit the use of your data
- Right to Data Portability – Obtain your data in a portable format
- Right to Object – Object to data usage (e.g., marketing)
Feel free to reach out at info@sharptech.io to exercise your rights.
12. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from individuals under the age of 18. If we become aware of such a collection, the data will be deleted promptly.
13. External Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or data collection policies of those external sites. Please review their policies separately.
14. Changes to This Privacy Policy
We review our Privacy Policy regularly and update it as needed. All updates will be posted here with a new “Last Updated” date. You are advised to check this page periodically for any changes.
15. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, or to exercise any of your data rights, please contact:
Email: info@sharptech.io
Domain: sharptech.io
Phone: (409) 404-0823